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Return / Refund
1) Once your return is received, you shall examine the goods immediately for any deficiencies and/or damages.Claims (if any) must be lodged via our customer service email at [email protected] within 7 days upon receiving, otherwise we reserve the rights to reject the claim. We will also notify you of the approval or rejection of your refund.
2) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.
3) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
4) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.
5) Exchange of the product or refund for the product can be arranged for the following reasons:
If the products delivered is in defective or damaged: or
If the products is near expiry or expired; or
If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.
You contacted our customer service to report on the products within 7 days of receiving the goods.
6) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.
7) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.
9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.
10) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.
11) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you.
12) Only regular priced items may be refunded.Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.
13) If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellation
14) Brights Health Solutions reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your bank account depending on the period of time your financial institution required to arrange for the refund.
15) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider.
Need help?
If you wish to seek further information or assistance, kindly contact us at [email protected] for questions related to refunds and returns products.